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About LiquidWeb / LiquidWeb Review
Liquid Web provides web hosting services to individuals and corporate users. They provide dedicated servers, WordPress hosting, VPS hosting and a wide range of other hosting products and services. This Michigan based company which was founded in 1997 now has four data centres in Lansing and Arizona. The company now has 400 on-site staff members and serve 30,000 clients present in over 150 countries.
The company grew quickly because of its highly responsive and reliable customer support. Their customer support was one of the defining features in their earlier days. They provided 24/7 support even during the starting phase of the company when they had just 16 employees. In 2007, their customer support team underwent a re-branding and it got re-named as “Heroic Support”. Now, they even have their own mascot- “Hero”. Their Support team is highly educated and certified by Cisco and Red Hat and is always available on-site at each of their data centres. The engineers are well versed in key support areas like Migrations, Technical Support, Server Setup, Database Administration, Security, Advanced Networking, System Restoration, etc.
The company initially offered only shared hosting services. It has expanded since then and now, in addition to shared hosting services, offers dedicated and virtual private servers, as well as a host of add-on products.
As of the year 2015, they employ about 451 technicians and has been a consistent starrer on the Inc. 5000 list of fastest growing, privately-owned US companies for nine years in a row, from the year 2007 to 2015.
Why Liquid Web?
Choosing the right web hosting service for yourself or your organisation can be a tough challenge. Many potential customers often find themselves in the midst of numerous suitors, all trying to grab the attention of the customer’s business by advertising a dizzying selection of specialities and promises. Liquid Web cuts through the clatter and does the smart thing by giving out the simple offer of fabulous customer service. It’s simple yet tremendously important and pragmatic. Being able to reach a person in case of any problem at any time does give a sense of relief to the customer and is one of the best things he could ask for in a web hosting company.
Here are a few points:
Awesome and Unmatched Heroic Promise – Liquid Web has a long-standing reputation for great on-site support which is available 24x7x365. Their Support team promises to work with transparency. Every month, the company posts their support statistics on their site so that you can see for yourself and judge how fast they respond to problems and take phone calls. Their on-site presence at each data centre ensures rapid service.
Free migration – Changing web hosts can seem like a herculean task, but Liquid Web provides an entire team dedicated to helping you in the migration of your data from your current host to Liquid Web’s servers. This is an incredibly useful resource for customers who are typically expected to navigate through this painful process with minimal or, in many cases, no assistance, which usually leaves them helpless.
Data Centres – Liquid Web is a company that is solely focused on web hosting, so they have a commitment to build the best data centres. Unlike many other companies, they actually own their data centres and hardware. Their VPS plans are unmatched because of this reason. They don’t rely on any third-party and hence, their tech guys can simply walk through access doors and actually see the hardware and make necessary adjustments if needed. Liquid Web has engineered all their systems with perfection to provide you with continuous power, cooling, and network systems so that your site is available 24×7. You can also take a virtual tour of their data centre 3 from their website.
Proactive Monitoring – What good is a host if it doesn’t make sure that your website is online 24×7? Liquid Web’s Monitoring Team does exactly that. It proactively monitors your server 24×7 for problems that may affect your websites or applications, and if something occurs, a fix is found quickly.
Hosting solutions for all – Liquid Web’s services can work with any hosting environment. It could be a newly launched blog or a full scale enterprise; they have a solution for all. They also provide their customers with an attractive and easy-to-use management console to keep a check on their servers and services at any time. They also have a mobile site for this console so that customers can keep tabs on their servers and services from anywhere.
Continuous backups – An important parameter to judge whether a web hosting company is top level is its capability to backup your data at continuous intervals. In the case of a website crash you will not be left helpless because you know that there is a backup of your data. With Liquid, your data is always safe. They provide an off-site backup that continuously backs up your system and stores it in an off-site facility which makes the recovery of your information quick and easy.
One-Click Installs – Liquid Web’s one-click installs provide a hassle free method to install popular scripts using Softaculous. A lot of the most popular web portals, content management systems, blogs, e-commerce solutions, polls, forums and more will be available right at your fingertips with this powerful tool. While making the installation process of many applications easier, Softaculous also has the capacity to take over the installations of other auto-installers as well as to backing up its own. Here are few of the available applications:
- Mantis Bug Tracker
- Help Center Live
- Tiny Web Gallery
Management Tools – Liquid Web provides you with a powerful management interface that allows you to view statistics, billing information (paid and pending invoices) and much more. So, you can do all the management work on your own if you want to.
Security Services – Keeping your data is one of the prime objectives of a web hosting company. When you create a dedicated server, Liquid Web automatically secures it with their exclusive ServerSecure service. Beyond that, they offer:
- PCI Compliance – PCI Compliance helps in protecting the customer’s sensitive data by complying with the Payment Card industry’s Data security standards. Without a PCI Compliance certification, your organization not only runs the risk of exposure of sensitive information to hackers, but also faces the possibility of fines or permanent debarment from card acceptance programs. Liquid Web’s scanning service helps to make sure that your environment will remain free from any malware that could potentially affect your websites or your reputation.
- SSL certificates – SSL Certificates have become an established standard for safety in matters of trust and reputation in web security. Liquid Web offers SSL Certificates from GlobalSign at discounted rates with easy setup in case you find it difficult to set it up yourself.
- Firewalls – They offer some of the best firewall options that are available in the market to ensure privacy and security. Their Hardware Firewalls protects your servers from malicious Internet traffic. They also provide a good amount of protection from threats coming from the outside because they contain their own OS, which allows them to work independently of the servers they were designed to protect.
- VPNs – Enterprises these days need a VPN for secure communication and transmission of data. With Liquid Web you can have your own virtual private network set up for a minimal price.
Rave reviews – Customer reviews also play a big role in determining the quality of a web hosting company. If you just Google- Liquid Web reviews, you will see a ton of positive feedbacks. They have been given stellar rankings on many sites and they have a lot of genuine customer praise. This goes to show that they do back up their word with the service they provide.
What’s on offer?
Dedicated Servers – This is the physical server system. You own the entire server and get dedicated resources for yourself (of course till you pay the fees). Following are some of the features of Liquid Web’s dedicated servers:
- 100% Uptime Guarantee
- Server Security with their proprietary technology
- 24×7 Server Monitoring
- Fully managed Support
- 250 GB SSD RAID 1 Primary Drives
- 16 GB minimum assured RAM
- 1 TB backup drive
- Allows you to choose from Windows or Linux as your operating system
- Prices range from $49 to $499 for the first month depending on the number of servers and the data centre you want
Storm Servers – This is Liquid Web’s own hosting platform which provides the customer with the power of a dedicated server without compromising the flexibility that’s available with the other cloud hosting options. Some of its features are:
- Easily scale your server as per your needs
- Ability to generate and deploy images
- API access to server
- Switch Between VPS & Dedicated options at your will
- Bandwidth Included
- Prices start from $50 per month (VPS Servers) to $159 per month (Dedicated Servers)
Storm VPS hosting – This option is apt for those who need the control of a dedicated server along with the affordability of the Storm platform. Each package comes with a 100% uptime guarantee and just 30 minutes to get your query an answer. The customer also gets to enjoy the cloud features included in the Storm platform such as:
- 5 TB Outgoing Bandwidth
- Easy Cloning & Resizing
- Flexible Billing
- Free Incoming Bandwidth
- API Access
- Quick and easy upgrades or downgrades
- Free Firewall
- Instant setup
- Ability to generate and deploy images
- Real-Time Monitoring
- RAID Protected SSD VPS
Hybrid Hosting – Upon the release of Liquid Web’s Storm Servers, a few of Liquid Web’s customers uncovered the tremendous power of making their Managed Dedicated Servers (physical server) work in tandem with their newly developed Storm Server (cloud-based server) applications. The combination of joining great durability of the Managed Dedicated Servers with the easy-to-scale and pay-as-you-go control of the Storm Servers hand in hand opened doors for hybrid web hosting.
Since then, many customers have tapped into the vast potential of Liquid Web’s Hybrid Hosting. Customers with sensitive data who experience occasional spikes in traffic on their sites, or those who have the need to develop on the spot, have found that this unique combination is a great solution for all of the features they were looking for.
Enterprise Class Servers – Liquid Web also provides enterprise class servers which ensure high performance at all times, zero possibilities of bottlenecks, reliability, fast speeds and zero downtime. The system is resistant to power failures as well.
Linux Hosting – All of Liquid Web’s hosting options function on the Linux operating system because of its immense popularity and stability. The best thing about Linux is that it’s open source and thus limits the project budget and because it’s open source, there are several developers actively working on Linux which makes getting help a lot easier.
Windows Hosting – Linux is not the only operating system that Liquid Web supports. They also have a lot of Windows options available which can be chosen depending on your needs. Their solutions can handle everything from the smallest of applications to the largest businesses. With the growing popularity of scalable, highly available databases and ASP .NET scripts, many clients now prefer a Windows hosting solution. Each server is monitored all the time and any problem that arises is fixed in no time.
Disaster Recovery – The Disaster Recovery solution provided by Liquid Web is one of the finest. Their system is designed such that even if one of their data centre fails, your business still stays online with zero or minimum downtime. How? Geographic Redundancy. What is Geographic Redundancy, you ask? Well, Geographic Redundancy is the duplication of your entire set of data in two geographically separate locations. This is done so that in case of a failure your applications can be transferred from one site to another.
There are quite a few methods of payment that Liquid Web accepts
Credit Card – VISA, MasterCard, American Express, and Discover are accepted. They also accept Debit Cards as long as they have a VISA or MasterCard logo. Pre-paid credit cards are also accepted as a method of payment as long as they are from VISA, MasterCard or American Express.
PayPal – Liquid Web does accept payments through PayPal. All you have to do is write down your account number, hostname or domain name in the comments or reference section and send your payment to firstname.lastname@example.org. It’s as simple as that.
Check – Check is also an acceptable mode of payment. You have to make your checks payable to Liquid Web Inc. You can then send your check to:
Liquid Web Inc.
Accounts Payable (Account Number or Hostname)
PO Box 74303
Cleveland, Ohio 44194-4303
Also, be sure to include your hostname, account number and domain name in your payment.
Wire Transfers – You may also pay through wire transfer. In order to make use of this procedure, you’ll have to contact Liquid Web’s billing department for wire information. This is their contact info:
Phone: 800-580-4985 extension 4
Liquid Web guarantees fast response time, hardware replacement when necessary and they even compensate for all the downtime that you face because of them. They guarantee an initial response within 30 minutes and often reply well before that. If there’s a hardware failure, they perform immediate replacement. They always have extra hardware in stock. They also compete against their own statistics and yearn to better them. This can be seen in the monthly average support statistics report that is available on their site. However, what attracts many customers to Liquid Web is the compensation that you get if there’s a serious downtime. What this means is that if there’s a downtime, Liquid Web will credit you with 10 times the amount of time you were down.
Along with that, they guarantee to respond to your phone calls or live chat messages within the first 59 seconds. They’ll respond to your support tickets within 30 minutes.
And they, of course, offer 100% uptime guarantee with 24×7 power supply and backup. If they fail to meet any of the above assurances, they’ll credit you with ten times the amount they missed by.
Is Liquid Web genuine?
With great reviews from all over the web, from customers and tech blogs alike, you can be assured that they genuine. Liquid Web has a strong customer base with reputed companies hiring them for their solutions. Their featured client list includes companies like:
- Red Bull
- Warner Music Co.
With clients like these, there can be no doubt about their credibility and genuineness.
Liquid Web on Social Media
It is of no surprise that a tech company like Liquid Web has a presence on social media.
Twitter – @LiquidWeb
Google+ – Liquid Web Inc
Follow them on these platforms and you will get to know about their day to day activities, their new launches and their spectacular Heroic support.
Liquid Web’s Contact Information –
Liquid Web Inc.
2703 Ena Dr.
Lansing, MI 48917, US
Some alternatives to Liquid Web
SiteGround – Site Ground has a ton of cool features and functionalities. They have four data centres across 4 different countries- USA (Chicago), UK (London), Netherlands (Amsterdam) and Singapore. They give you managed WordPress Hosting, having 100% compatibility with almost all WordPress features and plugins. SiteGround also has highly configured servers. This means that your website will load quickly. Also, you will receive regular hardware upgrades and speedy replacement in case of hardware failure. They also have a great 24×7 live chat and phone support.
InMotionHosting – Based in California and Virginia, InMotionHosting was founded in 2001. They are a great hosting company. Their service targets mostly those in the corporate world- those people who don’t mind paying a little extra for reliability and after sales support. They have a great uptime review and also give you a wide choice of server upgrades. They also have a 90 days Full money back guarantee.
GreenGeeks – GreenGeeks is a leader in the green energy web hosting domain. The company was founded in 2006. It initially offered only shared web hosting services, but since then it has expanded its operations to provide reseller, VPS, and dedicated hosting to big organisations. GreenGeeks also operates an acquisitions program wherein they buy those hosting companies which are looking to exit the business. They guarantee a 99.9% uptime but there is not mention of a refund if this guarantee is breached. This hosting service is fast and friendly with different levels of support. It is relatively cheap for a green hosting service. GreenGeeks also provides some excellent security features.